SFWeekly is running a tremendously in-depth (and long) article about their TARC equivalent, MUNI. It's called "The MUNI Death Spiral", and some words apply equally well to River City:

This leads to the last group of people responsible for Muni's woes: its owners, we the riders. We enjoy boasting about how you never need to walk more than two blocks to find a stop, but we don't seem to ponder how costly and inefficient this is. We are quick to rail against moves affecting the most vulnerable among us — but we seem to accept hardships affecting everyone, which render the system unreliable. ...

Once again, Muni exists for you. Not the drivers, not the managers, not the politicians — you. And you have some difficult decisions to make about what kind of transit service you want to have, and what, if anything, you'll do to get it. Complaining about Muni is easy. Owning it is not.